Responsible Gaming

Responsible gaming at Bet Visa on betivisa.com means approaching online gambling as entertainment, not a way to make money. The aim of this page is to help you consciously observe your gambling behaviour, expand your understanding of possible risks, and reflect on whether you are still in control. Gambling always involves financial risk, and you should never wager money that you cannot afford to lose.

Although Bet Visa operates under a Curaçao eGaming license and does not hold a UK Gambling Commission (UKGC) license, the operator is committed to following recognised safer-gambling practices. The team will provide tools, information and support to help you stay in control, and you can contact customer support via the channels made available on betivisa.com if you are worried about your play or need assistance with any of the measures described below.

Risk Awareness

Gambling can become harmful when the boundary between leisure and compulsion is crossed. It is important to regularly observe your own behaviour, notice changes over time, and reflect honestly on any warning signs. Possible indicators of problematic or addictive gambling include, but are not limited to, the following:

• Gambling more frequently or for longer sessions than you originally planned, especially late at night or when tired.
• Thinking about the casino, upcoming bets or past losses when you should be focusing on work, studies, family or other responsibilities.
• Chasing losses by increasing your stake size or returning to play immediately after losing in an attempt to "win it back".
• Spending money on gambling that was intended for essential living costs such as rent, food, utilities or loan repayments.
• Hiding or minimising the amount of time or money spent gambling from family members, friends or colleagues.
• Feeling irritable, restless, guilty or anxious when you try to cut down or stop gambling.
• Using gambling to escape from problems, stress, loneliness, depression or other negative emotions instead of seeking professional help.

To help you expand your awareness and reflect on your current situation, consider the following short self-assessment. Answer each statement with "Yes" or "No" based on your behaviour over the last 12 months:

• I spend more time or money gambling on Bet Visa than I originally intend to when I start a session.
• I have borrowed money, sold belongings or used funds meant for other purposes in order to continue gambling.
• I have tried to cut down or stop gambling, but found it difficult or impossible without help.
• I feel stressed, anxious, guilty or depressed after gambling, particularly after losing.
• People close to me have expressed concern about my gambling or its impact on our relationship or finances.
• I sometimes gamble while under the influence of alcohol, drugs or medication that affects my judgment.

If you answered "Yes" to one or more of these statements, you may be at risk of developing a gambling problem. We strongly recommend setting stricter limits, taking a break, or contacting a professional support service listed below for a confidential conversation.

Limits & Tools

Setting clear limits in advance is one of the most effective ways to maintain control over your gambling. The tools described below are provided on betivisa.com for Bet Visa players, subject to any technical or regulatory constraints of the platform. These tools are designed to help you observe your play, expand your control over time and money, and reflect before you continue.

Deposit Limits

You can usually set personal deposit limits on a daily, weekly or monthly basis in your account settings. The exact menu names may vary slightly over time, but the general process is:

1. Log in to your account on betivisa.com.
2. Navigate to the "My Account" or "Profile" area, then select the "Responsible Gaming" or "Limits" section.
3. Choose the type of limit you want to apply:
   • Daily deposit limit - total amount you can deposit within 24 hours.
   • Weekly deposit limit - total amount you can deposit within a 7-day period.
   • Monthly deposit limit - total amount you can deposit within a calendar month.
4. Enter the maximum amount (for example, £20 per day, £50 per week or £150 per month) that fits comfortably within your disposable income.
5. Confirm and save the new limit. In line with safer-gambling standards, any request to lower a limit should take effect immediately or as soon as practically possible, while any request to increase a limit may be subject to a cooling-off period.

Once a deposit limit is reached, further deposits should be blocked until the relevant period resets. You should not attempt to bypass these limits by using multiple payment methods or accounts. Creating multiple accounts is prohibited and may lead to account closure.

Time Limits and Session Controls

Managing the time you spend gambling is just as important as managing the money you stake. Where technically available on the Bet Visa platform, you can use one or more of the following tools:

• Session timers - A visible timer can show how long you have been logged in or playing. You can set reminder pop-ups (for example, every 30, 60 or 90 minutes) that prompt you to reflect on your play and decide whether to stop.
• Reality checks - Periodic notifications summarising your session (duration, net win/loss, and current balance) that require you to actively click "Continue" if you wish to carry on playing.
• Login time limits - In some cases, you can set a maximum daily session duration. After this limit is reached, you will be automatically logged out for the rest of the day.

To adjust these settings, visit the "Responsible Gaming", "Account Settings" or similar section after logging in, and follow the on-screen instructions to choose your preferred reminder intervals and limits.

Short-Term Breaks ("Time-Out")

If you feel you need a brief pause to regain control, you may request a temporary suspension ("Time-Out") of your account:

1. Log in to your account and go to "Responsible Gaming" or "Self-Exclusion / Time-Out".
2. Select the "Time-Out" or "Cool-off" option.
3. Choose a period, such as 24 hours, 48 hours or 72 hours, or any other short-term durations made available on the site.
4. Read the information about what the Time-Out involves and confirm your choice.

During the selected Time-Out period, you should not be able to deposit or play. Depending on the platform configuration, you may remain able to log in solely to review your account history or request withdrawals, but you will not be able to place bets or wagers. Once the Time-Out expires, your account access is typically restored automatically, although you are encouraged to reflect before resuming play and to consider longer-term measures if you still feel at risk.

Self-Exclusion

Self-exclusion is a stronger protective measure designed for players who recognise that they have lost control of their gambling or are at serious risk of harm. By activating self-exclusion, you request that Bet Visa block access to your betting account on betivisa.com for an extended period.

How to Request Self-Exclusion

1. Access the responsible gaming area - Log in to your account and navigate to the "Responsible Gaming" or "Self-Exclusion" section in the "My Account" menu. If you cannot find it, contact customer support via live chat or the help section and explicitly request self-exclusion.
2. Select the exclusion period - Choose the duration that best reflects your needs. Typical options include:
   • 6 months (minimum recommended for serious concerns).
   • 1 year.
   • 2 or 5 years.
   • Lifetime self-exclusion, where your account remains closed indefinitely.
3. Read and acknowledge the conditions - You will be informed of the consequences of self-exclusion, including access restrictions and limitations on reopening the account. Carefully read this information before confirming.
4. Confirm your decision - Tick the required checkboxes and click "Confirm" or "Submit". For your protection, the operator may request additional confirmation via e-mail or support chat.
5. Contact support if needed - If you encounter any difficulties, immediately contact customer support via the channels provided on betivisa.com and state clearly that you wish to self-exclude.

Consequences of Self-Exclusion

• Access to the account - Once self-exclusion is applied, you should no longer be able to log in and place bets. The operator may, in some cases, allow limited access for you to check your balance or request withdrawals, but not to deposit or play.
• Deposits and wagering - All new deposits and gambling activity are blocked for the duration of the self-exclusion. You should not attempt to open new accounts or use alternative details. Creating multiple accounts is prohibited and may result in closure of all related accounts and forfeiture of bonuses.
• Balance and withdrawals - In general, any remaining real-money balance should be made available for withdrawal, subject to identity verification and the operator's Terms & Conditions. Self-exclusion does not guarantee refunds for previous losses and does not override completed bets.
• Change or early termination - For your protection, early termination of self-exclusion is typically not allowed. Any request to reopen an account may be subject to a mandatory cooling-off period and a suitability assessment, and may be refused.
• Communication - The operator will aim to stop sending you marketing messages related to gambling during the self-exclusion period, although you may still receive service or regulatory notices where required.

Important notice for UK residents: Bet Visa is operated from Curaçao under a Curaçao eGaming license and does not hold a UKGC licence. This means that your self-exclusion with this operator does not form part of the UK-wide GamStop scheme, and you may still be able to access other gambling sites unless you register separately with GamStop or alternative self-exclusion tools.

Support Resources

If you feel that gambling is negatively affecting your life, finances or relationships, we strongly encourage you to seek help as early as possible. Support services can help you observe your situation from a new perspective, expand your coping strategies and reflect on practical steps to regain control. Many services are free, confidential and available 24/7.

Local Support - United Kingdom

• National Gambling Helpline (GamCare) - Call 0808 8020 133 from within the UK, 24 hours a day, 7 days a week. Trained advisers offer free, confidential support, information and may refer you to local services. Language: English.
• GamCare Online Services - Live chat, forums and structured support sessions are available via the GamCare website. These services are designed both for gamblers and for affected family members or friends.
• NHS Gambling Services - In some areas of the UK, the National Health Service provides specialised treatment for gambling addiction, which can include counselling and therapy. Contact your GP for more information.

Although Bet Visa is not regulated by the UKGC, UK residents can still access these independent support organisations. Your contact with them is separate from your relationship with Bet Visa and remains confidential.

International Support Organisations

These organisations operate independently from Bet Visa. They offer professional, confidential advice, online counselling and peer support. You can contact them even if you continue to play, although you may be encouraged to take a break or self-exclude.

National and Regional Self-Exclusion Schemes

• GamStop (United Kingdom) - A free service that allows UK-resident players of UK-licensed operators to self-exclude from all participating online gambling companies. Important: Bet Visa on betivisa.com is not licensed by the UKGC and is not part of the GamStop scheme. Registering with GamStop will not automatically block your access to Bet Visa, but may help you avoid other UK-licensed sites.
• RGIAJ (Spain) - The "Registro General de Interdicciones de Acceso al Juego" is a national self-exclusion registry in Spain. It does not directly apply to play on Bet Visa, but may be relevant if you also use locally licensed Spanish operators.

Blocking Software and Device-Level Controls

• Gamban - A paid application that blocks access to most online gambling websites and apps on your devices. Visit gamban.com for details. This can help you enforce a break from gambling across multiple operators.
• BetBlocker - A free blocking tool that allows you to install "gambling blocking" on supported devices. Visit betblocker.org for availability and installation instructions.
• Parental and operating system controls - You can also use built-in device settings, app-store restrictions or router filters to limit access to gambling content.

Support for Family and Friends

• GamAnon / Gamblers Anonymous family groups - Support meetings and groups for relatives and friends of people with gambling problems. Information is available at gamblersanonymous.org and local branch sites.
• GamCare affected others services - GamCare provides specific advice, resources and counselling options for people affected by someone else's gambling.
• Online forums and chats - Community forums hosted by organisations such as GamCare and Gambling Therapy allow family members to share experiences, learn coping strategies and receive peer support.

All of these services aim to maintain high standards of confidentiality. They are independent from Bet Visa and will not share your personal information with the operator without your explicit consent, except where required by law.

Help for Family

Gambling-related harm frequently affects partners, children, parents and close friends. If you are worried about someone who uses Bet Visa on betivisa.com, it is important to look after your own wellbeing while encouraging them to seek help. Observing specific behaviours, expanding your understanding of addiction, and reflecting before reacting can make conversations more constructive.

Recognising the Signs in a Loved One

• They seem secretive or defensive when asked about money, bank statements, or how much time they spend online.
• You notice unexplained loans, new credit cards, missing possessions, or unpaid bills.
• The person appears anxious, withdrawn, irritable or depressed, particularly after gambling sessions.
• There are frequent arguments about money, or they repeatedly promise to stop gambling but do not follow through.

How to Talk to Someone About Their Gambling

• Choose a calm moment when neither of you is stressed or in the middle of an argument.
• Use "I" statements ("I am worried about...") instead of accusations ("You always..."), and focus on specific behaviours and their impact.
• Listen actively and allow them to express their feelings. Avoid threats or ultimatums unless you need to protect your safety or finances.
• Encourage them to contact a professional support service or to use the responsible gaming tools (limits, Time-Out, self-exclusion) available on their account.

Support Resources for Families

• GamCare family support - GamCare offers advice and sometimes counselling for people affected by someone else's gambling. Visit the "Get Support" section at gamcare.org.uk.
• Gambling Therapy forums - Online forums and live support are available for both gamblers and affected others at gamblingtherapy.org.
• GamAnon - Family groups associated with Gamblers Anonymous provide peer support meetings (in person and online) where you can share experiences confidentially.
• Mental health professionals - A GP, psychologist, psychotherapist or counsellor can help you process your emotions, set healthy boundaries and develop coping strategies.

If the person you are concerned about is unwilling to seek help, you can still contact these services yourself. They can assist you in deciding the next steps, including protecting joint finances, seeking legal advice where necessary, and planning further conversations.

Operator's Commitment

Bet Visa, operated via betivisa.com for Bet Visa, is committed to promoting safer gambling within the framework of its Curaçao eGaming license (License GLH-OCCHKTW0712302019 under Gaming Services Provider N.V. 365/JAZ). While the operator is not licensed or regulated by the UK Gambling Commission and certain UK-specific protections (such as GamStop and UK Alternative Dispute Resolution schemes) do not apply, Bet Visa aims to align with widely recognised industry standards wherever feasible.

Internal Risk Checks and Behaviour Monitoring

• Account reviews - The operator may analyse aggregated account data to identify patterns that could indicate risky behaviour, such as rapidly increasing deposit amounts, frequent failed deposit attempts, extended play sessions or repeated use of bonuses.
• Automated alerts - Internal systems may generate alerts when predefined thresholds are reached (for example, unusual play duration or sudden spikes in losses). These alerts can prompt further manual review by the responsible gaming team.
• Reality and risk messages - Where technically supported, players may receive on-site messages reminding them of time spent, money wagered, and tools available, particularly when risk indicators are detected.

When the Operator May Contact You

• Detected high-risk behaviour - If analysis suggests that your gambling may be harmful (e.g., persistent high losses, repeated requests to increase limits, or evidence of financial distress), the responsible gaming team may contact you via e-mail, on-site messaging or live chat.
• Verification and affordability checks - In line with KYC/AML and risk management policies, you may be asked to provide additional information or documentation. This is designed to help protect both you and the operator from fraud, money laundering and unsustainable gambling.
• Application of protective measures - In some circumstances, and at its discretion, the operator may apply or suggest additional protective measures such as reduced limits, temporary restrictions or account closure, even without your request, where continued play appears to pose a serious risk.

All personal information processed through these risk checks is handled in accordance with the Privacy Policy and KYC/AML Policy available via the footer of betivisa.com. However, please note that as a Curaçao-licensed operator with no physical presence or legal representation in the United Kingdom, Bet Visa is not subject to UKGC regulations or oversight, and UK players do not have access to UK-based statutory dispute mechanisms.

Updates

Responsible gaming practices and regulatory expectations evolve over time. Bet Visa may update this page to reflect changes in internal procedures, improvements to player protection tools, or amendments in applicable laws and regulations within its licensing jurisdiction.

• Notification methods - Significant changes to responsible gaming measures may be communicated through one or more of the following:
  • Information banners or pop-up messages when you log in to your account on betivisa.com.
  • Updates or notices in the "Responsible Gaming" or "Terms & Conditions" sections of the website.
  • E-mail or on-site messages to your registered contact details where appropriate and technically feasible.
• Review frequency - You are encouraged to review this page regularly so that you remain aware of current tools, procedures and your responsibilities as a player.

Last updated: 20 January 2026

Contact & Feedback

If you have questions about any of the information on this page, need help applying a limit or self-exclusion, or wish to provide feedback about responsible gaming at Bet Visa, you should contact the support team through the channels provided on betivisa.com.

• Responsible gaming queries - Use the on-site live chat or help centre and clearly state that your request relates to "Responsible Gaming" (for example, "deposit limits", "self-exclusion" or "problem gambling support"). Where an internal responsible gaming team is available, your request may be escalated to them.
• E-mail and phone - As of 2026, no dedicated responsible gaming telephone number or direct e-mail address has been publicly specified in the available data for Bet Visa. Any contact details provided within your account or on the customer support pages of betivisa.com should be used for all responsible gaming matters, clearly indicating the nature of your request.
• Feedback and self-control forms - Where a contact or feedback form is provided on the website, you may use it to:
  • Request the setting, reduction or removal of limits (subject to cooling-off rules).
  • Ask for a Time-Out or self-exclusion if you cannot locate the relevant menu.
  • Provide feedback about your experience with responsible gaming tools or suggest improvements.

When you contact support, the operator may ask verification questions to confirm your identity and protect your account. You should provide accurate information and cooperate fully, especially when requesting protective measures such as self-exclusion. If you are in immediate emotional distress or at risk of harm, you should also contact one of the independent support organisations listed above or your local emergency services.